Refund Policy

Last updated: September 2026

This Refund Policy applies to purchases of Cosmo Premium made through our payment provider, Paddle.com, who acts as the Merchant of Record for all transactions on this website.

1. Nature of the Product

Cosmo Premium is a digital, non-tangible product. Once purchased, its benefits (search priority, profile badge, custom embed color, and platform link support) are activated automatically and immediately on the Discord account you were logged in with at checkout.

2. General Policy

Because Cosmo Premium is delivered instantly and consumed as soon as it is activated, purchases are generally non-refundable once Premium access has been granted, except in the situations described below.

3. When a Refund May Be Issued

We will consider a refund in the following cases:

Technical failure: Payment was completed successfully, but Cosmo Premium was not activated on your account due to a bug or system error;
Duplicate charge: You were accidentally charged more than once for the same Premium period;
Unauthorized purchase: Your payment method was used without your permission, subject to Paddle's standard fraud review;
Legal requirement: A refund is required under the consumer protection laws applicable to your country of purchase.

4. How to Request a Refund

To request a refund, contact us through our Discord support server (linked on the Cosmo homepage) within 14 days of your purchase, including your Discord ID and, if possible, the order/transaction reference from your Paddle payment confirmation email. We aim to respond within 3–5 business days.

Since Paddle is the Merchant of Record, approved refunds are processed and issued by Paddle back to your original payment method. You may also contact Paddle directly regarding a specific transaction using the details in your payment confirmation email.

5. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.